Overview
Our refund and returns policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we can't offer a full refund or exchange.
What Can Be Returned?
- Items must be unworn, unwashed and in original condition
- Tags must still be attached
- Items must be returned in original packaging
The following cannot be returned: personalised/custom items (unless faulty), sale items (unless faulty), and items showing signs of wear or washing.
How to Request a Refund or Return
Step 1: Email us at patrickwhite2424@gmail.com with your order number and reason for return.
Step 2: We'll reply within 24 hours with a return authorisation and instructions.
Step 3: Pack your items securely and send them to the address provided.
Step 4: Once received and inspected, we'll notify you by email and process your refund.
Refunds
Approved refunds are credited to your original payment method within 5–10 business days. Only regular-priced items may be refunded — sale items cannot be refunded. Original shipping costs are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your card issuer — it can take some time before a refund is officially posted. If you've done this and still have not received your refund, contact us at patrickwhite2424@gmail.com.
Exchanges
We only replace items if they are defective or damaged, or for a size issue, subject to stock availability. To arrange an exchange, email us at patrickwhite2424@gmail.com.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund at no extra cost to you.